Telehealth services

Medicaid provider meets with a mom and her son online

Telehealth services must be delivered in accordance with all state and federal laws, including:

The Health Insurance Portability and Accountability Act of 1996 (HIPAA)

Any HIPAA-related directives from the Office for Civil Rights at the Department of Health and Human Services issued during the COVID-19 national emergency

42 CFR Part 2 (Jan. 1, 2021)

We require providers who offer our members telehealth services to:

Maintain documentation in accordance with HIPAA requirements for healthcare services delivered through telehealth

Deliver services in accordance with rules set forth by their respective licensing board and accepted standards of clinical practice

Document the specific telehealth modality used

If you provide telehealth services to one of our members for longer than 12 consecutive months, we expect you to:

Conduct at least one in-person annual visit, or

Refer the member to a practitioner or his or her usual source of clinical care (other than an emergency department) for an in-person annual visit

Please note that telehealth services:

Do not replace provider choice and/or member preference for in-person service delivery

Will not be considered as an alternative to meeting provider network access requirements



Prestación de servicios de telesalud

Medicaid Ohio

Prestación de servicios de telesalud​​

Medicaid Ohio​​

Prestación de servicios de telesalud

Medicaid Ohio